 3 years ago |
Randy Becker , a member from Hanover ont, wrote: |
|
|||
 Had Fyre place in Owen Sound install Napolean natural gas stove in Sept 2019,shortly after rattle started in Mar 2020, they sent tech to investigate,he spent over hour trying to resolve,but admitted not sure if he found problem ,we spent time away for winter so did not use very often ,well with this year being at home more ,we started using stove much more,the rattle is incredibly more aggressive,notified The Fyre place of existing problem,in Nov 2020 but because of the one year warranty being due-in Sept. they would send a tech back at cost to us ,to a problem that was not repaired in Mar of 2020 and told good luck otherwise,asked if we could notify Napolean about the problem,response was Napolean would do nothing ,so I did that myself,no help on behalf of the Fyre place! Well,Napolean stepped up,they listen,and suggested using another tech from another company to solve the issue which we are doing!Please before you buy ask others,there is more than just selling you the product,it s standing behind it so do your research,before buying from the Fyre Place! Try to find a reputable store or company to help with problems like this,this was bought new ,not used,ask friends of a good heating company,do your research before buying,buying is easy,sometimes repairs afterwards,not so much! Beware! 
|
|||||
|
|||||
717861 Hwy 6 & 21, Springmount
Owen Sound, Ontario N4K 5N7
1-800-765-3973 | toll-free
519-371-2963 | phone
519-371-5855 | fax
Click here to email us
Sign in to your account »
